FINALTERM EXAMINATION
Spring 2010
ENG301- Business Communication (Session - 4)
Ref No: 1391312
Time: 90 min
Marks: 55
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Question No: 1 ( Marks: 1 ) - Please choose one
------------------- is often effective for getting a motivational message out to a large number of people. ► Groupware
► Videotape
► Software
► Teleconferencing
Question No: 2 ( Marks: 1 ) - Please choose one
Which one is called the dictionary definition of the word?
► Connotation
► Denotation
► Fascination
► Illustration
Question No: 3 ( Marks: 1 ) - Please choose one
A standing committee is one that operates permanently: ► Month after month
► Week after week
► Year after year
► After six months
Question No: 4 ( Marks: 1 ) - Please choose one
Task force is ------------- after solving a specific problem, assigned to them.► engaged to other problems
► disbanded
► engaged to routine work
► sent on leave
Question No: 5 ( Marks: 1 ) - Please choose one
Reports, which show “progress,” accomplishments, or activities over time or at a given stage of a major assignment are known as -------------. ► feasibility report
► periodic reports
► conference reports
► progress reports
Question No: 6 ( Marks: 1 ) - Please choose one
An applicant should show interest in the job during the which stage?► Screening stage
► Selection stage
► Final stage
► First stage
Question No: 7 ( Marks: 1 ) - Please choose one
Which types of interview are useful for judging interpersonal communication among candidates?► Group Interviews
► Video Interviews
► Stress Interviews
► Structured Interviews
Question No: 8 ( Marks: 1 ) - Please choose one
- -------------- means preparing every message keeping receivers in mind.► Conciseness
► Consideration
► Concreteness
► Correctness
Question No: 9 ( Marks: 1 ) - Please choose one
How many types of power are in negotiation?► Five
► Seven
► Six
► Four
Question No: 10 ( Marks: 1 ) - Please choose one
The way you -------------- your message makes it clear whether your reader will respond favorably or unfavorably to the message.► begin
► end
► write
► conclude
Question No: 11 ( Marks: 1 ) - Please choose one
BATNA stands for :► Better acknowledged to narrative agreement.
► Best approach to a non related assignment.
► Best alternative to a negotiated agreement
► Best approach to a narrative agreement
Question No: 12 ( Marks: 1 ) - Please choose one
A good research proposal is that which is :► Narrowly defined
► Broadly defined
► Without any limit
► Good copy of plagiarism
Question No: 13 ( Marks: 1 ) - Please choose one
While delivering an oral presentation to large groups, a person should use what kind of style?► Casual
► Informal
► Formal
► Interpersonal
Question No: 14 ( Marks: 1 ) - Please choose one
What is a delivery method of oral presentation in which speech is made without any preparation or made on the spur of the moment?► Extemporaneous
► Impromptu
►
► Writing
Question No: 15 ( Marks: 1 ) - Please choose one
Pitch range, rhythm control, tempo and articulation control are aspects of which one of the followings: ► Touching behavior
► Paralanguage
► Proximity
► Artifacts
Question No: 16 ( Marks: 1 ) - Please choose one
Collection letter should be:► Emotional
► Persuasive
► Demanding
► Critical
Question No: 17 ( Marks: 1 ) - Please choose one
Theories of communication have made the concept of communication:► Vague
► Clear
► Unpractical
► Conditional
Question No: 18 ( Marks: 1 ) - Please choose one
In a claim letter, the initial statement should contain:► good news
► bad news
► mixed news
► ambiguous
Question No: 19 ( Marks: 1 ) - Please choose one
- ----------- letter is a reply to a complaint.► An inquiry
► Adjustment
► Collection
► Sales
Question No: 20 ( Marks: 1 ) - Please choose one
All pieces of literature, key journals and books referred to in a research proposal should be listed at the end of the proposal. It is called------------------ section of thesis.► tables and figures
► appendices
► bibliography
► index
FINALTERM EXAMINATION
Spring 2010
ENG301- Business Communication (Session - 1)
Ref No:
Time: 90 min
Marks: 55
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| Q No. | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | |
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| Q No. | 17 | 18 | 19 | 20 | 21 | 22 | 23 | 24 | |
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| Q No. | 25 | 26 | 27 | 28 | 29 | 30 | | | |
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Question No: 1 ( Marks: 1 ) - Please choose one
Even the salutation and the complementary close have no punctuation in: ► Open punctuation
► Standard punctuation
► Close punctuation
► Long punctuation
Question No: 2 ( Marks: 1 ) - Please choose one
What is CD-Rom database?► It is used to put information in a form that is easy to digest
► It is used to play computer disk
► It is a tool used during the high level meetings
► It is a tool to download songs
Question No: 3 ( Marks: 1 ) - Please choose one
A message of congratulation or commendation is much like the message of:► Condolence
► Appreciation
► Refusal
► Acceptance
Question No: 4 ( Marks: 1 ) - Please choose one
A letter that completes a valid contract between a buyer and a seller is called:► An order letter
► An acknowledgement letter
► An inquiry letter
► A sales letter
Question No: 5 ( Marks: 1 ) - Please choose one
Unsolicited letters are written on ADIA plan which is --------- step approach.
► five
► two
► four
► one
Question No: 6 ( Marks: 1 ) - Please choose one
------------------- reports are usually short messages with natural, casual use of language.► Conference
► Periodic
► Informal
► Formal
Question No: 7 ( Marks: 1 ) - Please choose one
-----------------is often used when sending information to a reader outside your organization.► Letter
► Memo
► Minutes
► Application
Question No: 8 ( Marks: 1 ) - Please choose one
For a good communicator, it is important to predict how the customer will respond and this aspect is called:
► Perfection
► Personality
► Practice
Question No: 9 ( Marks: 1 ) - Please choose one
► Two
► Three
► Four
► Five
Question No: 10 ( Marks: 1 ) - Please choose one
How many types of power are in negotiation?► Five
► Seven
► Six
► Four
Question No: 11 ( Marks: 1 ) - Please choose one
Which is an active process of receiving aural stimulus?► Listening
► Thinking
► Talking
► Silence
Question No: 12 ( Marks: 1 ) - Please choose one
According to Psychologists, 50 percent of an interview's decision is made within how many seconds?► First 30 seconds
► 60 to 90 seconds
► 30 to 60 seconds
► 40 to 50 seconds
Question No: 13 ( Marks: 1 ) - Please choose one
Which one of the subjects is not the part of communication?► Semantics (the study of word choice)
► Linguistics (the study of language)
► Rhetoric (the study of writing and speaking effectively)
► Geology
Question No: 14 ( Marks: 1 ) - Please choose one
AGM stands for: ► A Great MeetingAnnual
► Annual General Meeting
► All Group Members
► Annual body of members
Question No: 15 ( Marks: 1 ) - Please choose one
Claim letter is also called:► Adjustment letter
► Credit refusing letter
► Collection letter
Question No: 16 ( Marks: 1 ) - Please choose one
Complaint letter should be called----------------.► persuasive letter
► claim letter
► inquiry letter
► sales letter
Question No: 17 ( Marks: 1 ) - Please choose one
There are ------------- types of job letters► two
► three
► four
► five
Question No: 18 ( Marks: 1 ) - Please choose one
Which tests do provide quantitative information about a candidate's skills, attitudes, and habits?► Written tests
► Pre-employment tests
► Oral tests
► General tests
Question No: 19 ( Marks: 1 ) - Please choose one
A person has to follow three steps for an oral presentation which are: 1. planning your presentation, 2. ------------------ your presentation, 3. completing your presentation.► learning
► speaking
► writing
► listening
Question No: 20 ( Marks: 1 ) - Please choose one
In APA format, if you are directly quoting something in your research paper from another work, you will need to include the author's last name, year of publication, and the ----------------- for the reference.► author's birth date
► page number
► name of book
► title page
FINALTERM EXAMINATION
Spring 2010
ENG301- Business Communication (Session - 4)
Time: 90 min
Marks: 55
Question No: 1 ( Marks: 1 ) - Please choose one
Letters refusing orders call for the indirect plan or the---------------- approach.
► Sandwich
► Burger
► Neutral
► Negative
Question No: 2 ( Marks: 1 ) - Please choose one
Circular letters are used:
► To send information to a group of company.
► To send the same information to a number of people.
► To communicate other company.
► To send information inside of a company
Question No: 3 ( Marks: 1 ) - Please choose one
--------------- is a group of people who are appointed to solve a specific problem.
► A standing committee
► A committee
► A task force
► A help desk
Question No: 4 ( Marks: 1 ) - Please choose one
------------is one of the members who monitors a committee's financial activities.
► Treasurer
► Advisory
► Controller
► Secretary
Question No: 5 ( Marks: 1 ) - Please choose one
A ------------------is a cross between interoffice memo and a formal report.
► memo report
► analytical memo report
► informational memorandum report
► feasibility report
Question No: 6 ( Marks: 1 ) - Please choose one
What is the purpose of writing a follow-up letter to an organization?
► To show your interest in working for the organization.
► To decline the offer of the organization.
► To ask for information.
► To represent organization’s attitude
Question No: 7 ( Marks: 1 ) - Please choose one
How can both parties be unable to collaborate and walk away from the negotiation dissatisfied?
► Win-lose strategy
► Lose-win strategy
► Lose-Lose strategy
► Win-win strategy
Question No: 8 ( Marks: 1 ) - Please choose one
The four basic purposes for giving a presentation are to inform, to persuade, to motivate, and which thing is missing?
► To entertain
► To instruct
► To have a good interaction
► To talk to others
Question No: 9 ( Marks: 1 ) - Please choose one
Which one is national variable from the followings?
► Time
► Space
► Economics
► Food
Question No: 10 ( Marks: 1 ) - Please choose one
Laughing, crying, sighing, yawning, clearing the throat, groaning, yelling, whispering etc. show which one of the aspects:
► Vocal characterizer
► Vocal Qualifiers
► Vocal Segregates
► Vocal intensifiers
Question No: 11 ( Marks: 1 ) - Please choose one
----------------------emphasizes studies that are experimental in nature, emphasizes measurement, and search for relationships.
► Research method
► Quantitative perspective
► Qualitative perspective
► Normal perspective
Question No: 12 ( Marks: 1 ) - Please choose one
Globalization means for a Company to survive, it must establish markets not only in its own country but also in--------------------.
► all countries
► six countries
► many countries
► Asia
Question No: 13 ( Marks: 1 ) - Please choose one
It has been in use since 1950. It uses full–block form and open punctuation. No salutation or complimentary close is used. Reader’s name is used in the first and last sentences. Subject and writer’s name are typed in capitals.
Match the above with one of the followings:
► The Block-form / Modified – Block
► Full-Block
► The Semi-Block
► AMS (Administrative Management Society)
Question No: 14 ( Marks: 1 ) - Please choose one
Complaint letter should be called----------------.
► persuasive letter
► claim letter
► inquiry letter
► sales letter
Question No: 15 ( Marks: 1 ) - Please choose one
A claim is written to-----------the company of the problem.
► inform
► complaint against
► make claim
► refuse
Question No: 16 ( Marks: 1 ) - Please choose one
For writing a successful resume, which attitude is better to adopt?
► We
► You
► He\She
► All third persons
Question No: 17 ( Marks: 1 ) - Please choose one
There are ------------- types of job letters
► two
► three
► four
► five
Question No: 18 ( Marks: 1 ) - Please choose one
Why do we communicate? One of the following is not the purpose of any given communication:
► to initiate some action.
► to impart information, ideas, attitudes, beliefs or feelings.
► to establish, acknowledge or maintain links or relations with other people.
► to misguide other person and win him to your side.
Question No: 19 ( Marks: 1 ) - Please choose one
---------------is a process in which two or more parties try to resolve differences, solve problems and come to an agreement.
► Negotiation
► Communication
► Consultation
► Discussion
Question No: 20 ( Marks: 1 ) - Please choose one
All pieces of literature, key journals and books referred to in a research proposal should be listed at the end of the proposal. It is called------------------ section of thesis.
► Tables and figures
► Appendices
► Bibliography
► Index
FINALTERM EXAMINATION
Spring 2010
ENG301- Business Communication (Session - 2)
Time: 90 min
Marks: 55
Question No: 1 ( Marks: 1 ) - Please choose one
----------------records messages on a computer disk for retrieval by the receiver.
► E-mail
► Teleconferencing
► Voice mail
► Fax
Question No: 2 ( Marks: 1 ) - Please choose one
In buffer paragraph, the point of view of the customer should be:
► Supported
► Opposed
► Neglected
► Rejected
Question No: 3 ( Marks: 1 ) - Please choose one
Unsolicited letters are written on ADIA plan which is --------- step approach.
► five
► two
► four
► one
Question No: 4 ( Marks: 1 ) - Please choose one
Memorandum is used to:
► Inform someone not related to your company.
► Communicate to someone within your own company.
► Communicate to other company.
► Communicate to the general public
Question No: 5 ( Marks: 1 ) - Please choose one
A standing committee is one that operates permanently:
► Month after month
► Week after week
► Year after year
► After six months
Question No: 6 ( Marks: 1 ) - Please choose one
A receiver’s attitude towards a message can determine whether it is:
► Accepted
► Rejected
► Accepted or rejected
► Mixed response
Question No: 7 ( Marks: 1 ) - Please choose one
A ------------------is a cross between interoffice memo and a formal report.
► memo report
► analytical memo report
► informational memorandum report
► feasibility report
Question No: 8 ( Marks: 1 ) - Please choose one
There are ------------------types of Memo Reports.
► Three
► Two
► Four
► Five
Question No: 9 ( Marks: 1 ) - Please choose one
There are ---------------- negotiation strategies.
► Two
► Three
► Four
► Five
Question No: 10 ( Marks: 1 ) - Please choose one
While writing and presenting your Thesis or Dissertation, you go through many stages. First stage is:
► Preparing the Proposal
► Writing the Research Paper
► Making an outline
► Thinking about It
Question No: 11 ( Marks: 1 ) - Please choose one
How many types of pre-employment tests are administered by companies?
► Three
► Four
► Two
► Five
Question No: 12 ( Marks: 1 ) - Please choose one
A thesis ----------------is a sentence that clearly and concisely indicates the subject of your paper and the main points you will discuss.
► Question
► Statement
► Conclusion
► Quote
Question No: 13 ( Marks: 1 ) - Please choose one
APA stands for:
► American psychological association
► Australian physician authority
► A psychological analysis
► A philosophical approach
Question No: 14 ( Marks: 1 ) - Please choose one
Which one of the followings is the most important for a successful message?
► Feedback
► Sender
► Message
► Medium
Question No: 15 ( Marks: 1 ) - Please choose one
They are believable. They have faith in the substance of their message. You trust their information and their intentions.
Match the above statement with one of the followings:
► Perception
► Credibility
► Control
► Congeniality
Question No: 16 ( Marks: 1 ) - Please choose one
Clear writing is easy to understand, which two words are required for this purpose?
► Short, easy
► Simple,short
► Short, complex
► Long, complex
Question No: 17 ( Marks: 1 ) - Please choose one
In letter refusing adjustment, the point of view of a reader should be-------------.
► opposed
► ignored
► supported
► refused
Question No: 18 ( Marks: 1 ) - Please choose one
For writing a successful resume, which attitude is better to adopt?
► We
► You
► He\She
► All third persons
Question No: 19 ( Marks: 1 ) - Please choose one
There are ------------- types of job letters
► two
► three
► four
► five
Question No: 20 ( Marks: 1 ) - Please choose one
Which tests are designed to check competency or specific abilities of a candidate to perform a job?
► Psychological tests
► Drug tests
► Job skills tests
► General tests
FINALTERM EXAMINATION
Spring 2010
ENG301- Business Communication (Session - 3)
Time: 90 min
Marks: 55
Question No: 1 ( Marks: 1 ) - Please choose one
In---------punctuation, no line of heading or inside address is punctuated.
► close punctuation
► open punctuation
► standard Punctuation
► long punctuation
Question No: 2 ( Marks: 1 ) - Please choose one
As good-news plan is similar to direct-request plan, so is persuasive plan to----------- plan.
► good news
► bad news
► pleasant news
► moderate news
Question No: 3 ( Marks: 1 ) - Please choose one
Which is a list of source material on a particular subject?
► Bibliography
► Index
► Appendixes
► Glossary
Question No: 4 ( Marks: 1 ) - Please choose one
What is the more formal way of communication?
► Written communication
► Oral communication
► Non-verbal communication
► Effective communication
uestion No: 5 ( Marks: 1 ) - Please choose one
--------------- is a group of people who are appointed to solve a specific problem.
► A standing committee
► A committee
► A task force
► A help desk
Question No: 6 ( Marks: 1 ) - Please choose one
The purpose of a --------------- is to convey essential information in an organized and useful format.
► business report
► progress report
► informal report.
► formal report
Question No: 7 ( Marks: 1 ) - Please choose one
An employment interview is which type of meeting in which both employer and applicant ask questions and exchange information.
► Important
► Formal
► Informal
► Ordinary
Question No: 8 ( Marks: 1 ) - Please choose one
Which type of interview is less formal and unstructured?
► Situational Interview
► Structured Interview
► Opening-ended interview
► Casual interview
Question No: 9 ( Marks: 1 ) - Please choose one
There are------------- major research perspectives.
► Two
► Three
► Four
► Five
Question No: 10 ( Marks: 1 ) - Please choose one
A ----------------section of thesis can contain a flow chart which summarizes the way in which various processes involved in the project fit together.
► rationale
► methodology
► discussion
► analysis
Question No: 11 ( Marks: 1 ) - Please choose one
: --------------------- are designed to analyze relationships between two or more variables.
► Co relational Studies
► Causal comparative studies
► Descriptive studies
► Group studies
Question No: 12 ( Marks: 1 ) - Please choose one
Which one is national variable from the followings?
► Time
► Space
► Economics
► Food
Question No: 13 ( Marks: 1 ) - Please choose one
'Arrived at the conclusion’ is --------------------- expression and ‘Concluded’ is ---------------- expression.
► concise, verbose
► Verbose, concrete
► Concise, simple
► Verbose, concise
Question No: 14 ( Marks: 1 ) - Please choose one
How many major delivery methods are used for an oral presentation ?
► Three
► Four
► Two
► Five
Question No: 15 ( Marks: 1 ) - Please choose one
In letter refusing adjustment, the point of view of a reader should be-------------.
► opposed
► ignored
► supported
► refused
When The Buyer Is At Fault
1. Support the Reader’s Point of View in Your Buffer Paragraph
.
Question No: 16 ( Marks: 1 ) - Please choose one
In which letter, you need to start by capturing the reader’s attention and interest.
► Unsolicited
► Formal
► Informal
► Solicited
Question No: 17 ( Marks: 1 ) - Please choose one
Clarity is achieved in part through a balance between ……………………………….
► Precise and familiar language
► Complex and difficult language
► Easy and simple language
► Rough and tough language
Question No: 18 ( Marks: 1 ) - Please choose one
Which one of the following is not a step of buffer paragraph technique?
► Deductive approach
► Explanation
► Your no (stated or implied)
► A friendly close
Step 1: Buffer
Step 2: Explanation
Step 3: Your no (stated or implied)
Step 4: a friendly close.
Question No: 19 ( Marks: 1 ) - Please choose one
While writing letters refusing adjustments when the buyer is at fault, which of the following options is not the part of it?
► Support your point of view in your buffer paragraph
► Assure the customer that the request is appreciated and has received individual consideration.
► Present the explanation before the decision
► Be courteous even when answering an angry or a distorted claim
Question No: 20 ( Marks: 1 ) - Please choose one
All pieces of literature, key journals and books referred to in a research proposal should be listed at the end of the proposal. It is called------------------ section of thesis.
► tables and figures
► appendices
► bibliography
► index
FINALTERM EXAMINATION
Spring 2010
ENG301- Business Communication (Session - 4)
Time: 90 min
Marks: 55
Question No: 1 ( Marks: 1 ) - Please choose one
-------------------is included to remind the reader to check for additional pages of information.
► Copy of notation
► Enclosure
► Subject line
► Attention line
Question No: 2 ( Marks: 1 ) - Please choose one
Letters, pamphlets, annual reports, interviews are part of ---------------- communication.
► external communication
► internal communication
► written communication
► verbal communication
Question No: 3 ( Marks: 1 ) - Please choose one
It describes the condition of a commodity in the market on a certain date for a specific period.
► Letter report
► A market report
► Progress report
► Periodic report
Question No: 4 ( Marks: 1 ) - Please choose one
Which writing style characterizes memos?
► Informal
► Formal
► Impersonal tone
► Neutral
Question No: 5 ( Marks: 1 ) - Please choose one
--------------- is a group of people who are appointed to solve a specific problem.
► A standing committee
► A committee
► A task force
► A help desk
Question No: 6 ( Marks: 1 ) - Please choose one
In which type of resume, the work-experience section dominates after name, address and objective.
► The Chronological Resume
► The Functional Resume
► The Combination Resume
► Job oriented Resume
Question No: 7 ( Marks: 1 ) - Please choose one
In win-lose strategy, the problems or conflicts are focused and the party is satisfied due to:
► Iinitiator
► Both parties
► One party
► Second party
Question No: 8 ( Marks: 1 ) - Please choose one
BATNA stands for :
► Better acknowledged to narrative agreement.
► Best approach to a non related assignment.
► Best alternative to a negotiated agreement
► Best approach to a narrative agreement
Question No: 9 ( Marks: 1 ) - Please choose one
While writing and presenting your Thesis or Dissertation, you go through many stages. First stage is:
► Preparing the Proposal
► Writing the Research Paper
► Making an outline
► Thinking about It
Question No: 10 ( Marks: 1 ) - Please choose one
The speaker makes a presentation with the help of an outline, note cards, or visual aids in which method of delivery?
Writing
► Memorization
► Reading
► Extemporaneous
► Writing
Question No: 11 ( Marks: 1 ) - Please choose one
It is saying what you want to say in the fewest possible words without sacrificing the other qualities. In it, the message is complete without being wordy. It increases emphasis in the message.
Match this statement with one of the following principles of communication:
► Conciseness
► Courtesy
► Consideration
► Completeness
Question No: 12 ( Marks: 1 ) - Please choose one
Fisher and Ury (1991) developed a concept known as :
► Principled bargaining
► Negotiation
► Communication
► No communication
Question No: 13 ( Marks: 1 ) - Please choose one
Collection letters are usually written in:
► Line
► Series
► Serial
► Steps
Question No: 14 ( Marks: 1 ) - Please choose one
The form of communication used most of the time for written messages to persons inside your organization is called:
► Memorandom
► Business letter
► Pamphlet
► Adjustment letter
Question No: 15 ( Marks: 1 ) - Please choose one
Making feedback more useful which aspect is the most important from the followings:
► Planning how and when to accept it. PG19
► Being receptive to your audience’s responses.
► Encouraging frankness.
► Using it to improve communication.
Question No: 16 ( Marks: 1 ) - Please choose one
In which letter, you need to start by capturing the reader’s attention and interest.
► Unsolicited
► Formal
► Informal
► Solicited
Question No: 17 ( Marks: 1 ) - Please choose one
There are ------------- types of job letters
► two
► three
► four
► five
Question No: 18 ( Marks: 1 ) - Please choose one
Which thing does reveal something about a candidate’s personality and professionalism during an interview?
► Style of talking
► Manners
► Physical appearance
► Eye contact
Question No: 19 ( Marks: 1 ) - Please choose one
Which of the following is a part of informal communication?
► Memo
► Letter
► Faxes
► Casual Communication among employees
Question No: 20 ( Marks: 1 ) - Please choose one
In a claim letter, the initial statement should contain:
► good news
► bad news
► mixed news
► ambiguous
FINALTERM EXAMINATION
Spring 2010
ENG301- Business Communication (Session - 4)
Time: 90 min
Marks: 55
Question No: 1 ( Marks: 1 ) - Please choose one
Organizational decisions are made at top level and then flow down to the people who carry them. This process is known as:
► Upward flow
► Downward flow
► External flow
► Internal flow
Question No: 2 ( Marks: 1 ) - Please choose one
Which is a list of source material on a particular subject?
► Bibliography
► Index
► Appendixes
► Glossary
Question No: 3 ( Marks: 1 ) - Please choose one
In circular letters personal interest is created by using the word -----------------.
► you
► our customers
► everybody
► dear customers
Question No: 4 ( Marks: 1 ) - Please choose one
Circular letters are used:
► To send information to a group of company.
► To send the same information to a number of people.
► To communicate other company.
► To send information inside of a company
Question No: 5 ( Marks: 1 ) - Please choose one
Conclusions made by reasoning are called:
► References
► Inferences (C0RRECT) PAGE 13
► Recurrences
► Preferences
Question No: 6 ( Marks: 1 ) - Please choose one
The minutes of informal meeting are signed by the person who took them and sometimes by the ----------------- as well.
► chairman
► presiding officer
► advisory
► manager
Question No: 7 ( Marks: 1 ) - Please choose one
------------------- reports are usually short messages with natural, casual use of language.
► Conference
► Periodic
► Informal
► Formal
Question No: 8 ( Marks: 1 ) - Please choose one
Stroking, hitting, holding or guiding the movement of another person are examples of:
► touching behavior
► Body movement
► Physical characteristics
► Duplicators
Question No: 9 ( Marks: 1 ) - Please choose one
What is a structured, written summary of a person’s education, employment background, and job qualifications?
► Bibliography
► Synopsis
► Resume
► Index
Question No: 10 ( Marks: 1 ) - Please choose one
A good proposal should contain a good --------------- and it is the first thing to help the reader to understand the nature of your work.
► Question
► Name
► Title
► Theme
Question No: 11 ( Marks: 1 ) - Please choose one
The four basic purposes for giving a presentation are to inform, to persuade, to motivate, and which thing is missing?
► To entertain
► To instruct
► To have a good interaction
► To talk to others
Question No: 12 ( Marks: 1 ) - Please choose one
Each source you cite in the paper must appear in your reference list and this list should appear --------------------of your paper.
► in the beginning
► at the end
► in the middle
► after few pages in the middle
Question No: 13 ( Marks: 1 ) - Please choose one
Collection letters are usually written in:
► Line
► Series
► Serial
► Steps
Question No: 14 ( Marks: 1 ) - Please choose one
When your message contains all the facts, the reader or the listener needs, it is called:
► Complete
► Considerate
► Courteous
► Clear
Question No: 15 ( Marks: 1 ) - Please choose one
While communicating, when you are aware not only of the perspective of others but also their feelings, you are applying which principle of communication?
► Courtesy
► Concreteness
► Completeness
► Conciseness
Question No: 16 ( Marks: 1 ) - Please choose one
Which one of the following components does not make up an email system?
► Users
► Messages and protocols
► Senders’ and Recipients’ Addresses
► Audio conference
Question No: 17 ( Marks: 1 ) - Please choose one
Which tests do provide quantitative information about a candidate’s skills, attitudes, and habits?
► Written tests
► Pre-employment tests
► Oral tests
► General tests
Question No: 18 ( Marks: 1 ) - Please choose one
The resume should be relevant, to the point and ............................?
► too long (CORRECT )156 PAGE
► repetitious
► concise
► complex
Question No: 19 ( Marks: 1 ) - Please choose one
All pieces of literature, key journals and books referred to in a research proposal should be listed at the end of the proposal. It is called------------------ section of thesis.
► tables and figures
► appendices
► bibliography
► index
Question No: 20 ( Marks: 1 ) - Please choose one
If you are citing a work done by three to five authors what will be the proper way to cite them?
► Kernis, Cornell, Sun, Berry & Harlow, 1993
► Kernis, Cornell, and Sun, and Berry Harlow 1993
► Kernis and Cornell, Sun, Berry Harlow , 1993
► Kernis and Cornel, Sun and Berry Harlow 1993
FINALTERM EXAMINATION
Spring 2010
ENG301- Business Communication (Session - 1)
Time: 90 min
Marks: 55
Question No: 1 ( Marks: 1 ) - Please choose one
-------------- is the process of drafting your message.
► Composing
► Editing
► Revising
► Reviewing
Question No: 2 ( Marks: 1 ) - Please choose one
‘AMS’ is the abbreviation of:
► Administrative Management Society
► Alcholical Member Society
► Advanced Management Society
► Asian Management Society
Question No: 3 ( Marks: 1 ) - Please choose one
How many basic divisions of a formal report are?
► Two
► Three
► Four
► Five
Question No: 4 ( Marks: 1 ) - Please choose one
Unsolicited letters are written on ADIA plan which is --------- step approach.
► five
► two
► four
► one
Question No: 5 ( Marks: 1 ) - Please choose one
Sales letters start with:
► An easy and effective way
► An attention-getting device
► Interesting news
► Buffer
Question No: 6 ( Marks: 1 ) - Please choose one
------------is one of the members who monitors a committee's financial activities.
► Treasurer
► Advisory
► Controller
► Secretary
Question No: 7 ( Marks: 1 ) - Please choose one
In which communication expressions are not encoded in words?
► Non-verbal
► Verbal
► Written
► Verbal and written
Question No: 8 ( Marks: 1 ) - Please choose one
Personal space varies according to:
► Situation
► Culture, status
► Medium
► Channel
Question No: 9 ( Marks: 1 ) - Please choose one
An applicant should show interest in the job during the which stage?
► Screening stage
► Selection stage
► Final stage
► First stage
Question No: 10 ( Marks: 1 ) - Please choose one
BATNA stands for :
► Better acknowledged to narrative agreement.
► Best approach to a non related assignment.
► Best alternative to a negotiated agreement
► Best approach to a narrative agreement
Question No: 11 ( Marks: 1 ) - Please choose one
While writing and presenting your Thesis or Dissertation, you go through many stages. First stage is:
► Preparing the Proposal
► Writing the Research Paper
► Making an outline
► Thinking about It
Question No: 12 ( Marks: 1 ) - Please choose one
Proposal should be written in a :
► Future tense.
► Past tense
► Present tense
► Present continuous
Question No: 13 ( Marks: 1 ) - Please choose one
The four basic purposes for giving a presentation are to inform, to persuade, to motivate, and which thing is missing?
► To entertain
► To instruct
► To have a good interaction
► To talk to others
Question No: 14 ( Marks: 1 ) - Please choose one
Which one is national variable from the followings?
► Time
► Space
► Economics
► Food
Question No: 15 ( Marks: 1 ) - Please choose one
Which of the following complimentary close is accurate in general letter writing?
► Yours sincerely,
► Sincerely,
► Yours respectfully,
► All of the above
Question No: 16 ( Marks: 1 ) - Please choose one
Complaint letter should be called----------------.
► persuasive letter
► claim letter
► inquiry letter
► sales letter
Question No: 17 ( Marks: 1 ) - Please choose one
Minutes, which tell more of the story of what happened and who said what at a meeting are:
► Resolution minutes
► Narrative minutes
► Informal minutes
► Formal minutes
Question No: 18 ( Marks: 1 ) - Please choose one
In which thing does a speaker do most of sending and a number of listeners do most of the receiving?
► Written tests
► Oral presentation
► Interview
► Group discussion
Question No: 19 ( Marks: 1 ) - Please choose one
Which tests are designed to check competency or specific abilities of a candidate to perform a job?
► Psychological tests
► Drug tests
► Job skills tests
► General tests
Question No: 20 ( Marks: 1 ) - Please choose one
In APA format, if you are directly quoting something in your research paper from another work, you will need to include the author's last name, year of publication, and the ----------------- for the reference.
► author’s birth date
► page number
► name of book
► title page
FINALTERM EXAMINATION
Spring 2010
ENG301- Business Communication (Session - 4)
Time: 90 min
sQuestion No: 1 ( Marks: 1 ) - Please choose one
-------------------is included to remind the reader to check for additional pages of information.
► Copy of notation
► Enclosure P # 51
► Subject line
► Attention line
Question No: 2 ( Marks: 1 ) - Please choose one
Letters, pamphlets, annual reports, interviews are part of ---------------- communication.
► external communication P # 7
► internal communication
► written communication
► verbal communication
Question No: 3 ( Marks: 1 ) - Please choose one
It describes the condition of a commodity in the market on a certain date for a specific period.
► Letter report
► Letter report
► A market report P # 137
► Progress report
► Periodic report
Question No: 4 ( Marks: 1 ) - Please choose one
Which writing style characterizes memos?
► Informal P # 113
► Formal
► Impersonal tone
► Neutral
Question No: 5 ( Marks: 1 ) - Please choose one
--------------- is a group of people who are appointed to solve a specific problem.
► A standing committee
► A committee
► A task force P # 117
► A help desk
Question No: 6 ( Marks: 1 ) - Please choose one
In which type of resume, the work-experience section dominates after name, address and objective.
► The Chronological Resume P # 151
► The Functional Resume
► The Combination Resume
► Job oriented Resume
Question No: 7 ( Marks: 1 ) - Please choose one
In win-lose strategy, the problems or conflicts are focused and the party is satisfied due to:
► Iinitiator P # 186
► Both parties
► One party
► Second party
Question No: 8 ( Marks: 1 ) - Please choose one
BATNA stands for :
► Better acknowledged to narrative agreement.
► Best approach to a non related assignment.
► Best alternative to a negotiated agreement P # 191
► Best approach to a narrative agreement
Question No: 9 ( Marks: 1 ) - Please choose one
While writing and presenting your Thesis or Dissertation, you go through many stages. First stage is:
► Preparing the Proposal
► Writing the Research Paper
► Making an outline
► Thinking about It P # 195
Question No: 10 ( Marks: 1 ) - Please choose one
The speaker makes a presentation with the help of an outline, note cards, or visual aids in which method of delivery?
► Memorization
► Memorization
► Reading
► Extemporaneous P # 181
► Writing
Question No: 11 ( Marks: 1 ) - Please choose one
It is saying what you want to say in the fewest possible words without sacrificing the other qualities. In it, the message is complete without being wordy. It increases emphasis in the message.
Match this statement with one of the following principles of communication:
► Conciseness P # 25
► Courtesy
► Consideration
► Completeness
Question No: 12 ( Marks: 1 ) - Please choose one
Fisher and Ury (1991) developed a concept known as :
► Principled bargaining P # 190
► Negotiation
► Communication
► No communication
Question No: 13 ( Marks: 1 ) - Please choose one
Collection letters are usually written in:
► Line
► Series P # 101
► Serial
► Steps
Question No: 14 ( Marks: 1 ) - Please choose one
The form of communication used most of the time for written messages to persons inside your organization is called:
► Memorandom
► Business letter
► Pamphlet
► Adjustment letter
Question No: 15 ( Marks: 1 ) - Please choose one
Making feedback more useful which aspect is the most important from the followings:
► Planning how and when to accept it. P # 19
► Being receptive to your audience's responses.
► Encouraging frankness.
► Using it to improve communication.
Question No: 16 ( Marks: 1 ) - Please choose one
In which letter, you need to start by capturing the reader's attention and interest.
► Unsolicited P # 161
► Unsolicited P # 161
► Formal
► Informal
► Solicited
Question No: 17 ( Marks: 1 ) - Please choose one
There are ------------- types of job letters
► two P # 161
► three
► four
► five
Question No: 18 ( Marks: 1 ) - Please choose one
Which thing does reveal something about a candidate's personality and professionalism during an interview?
► Style of talking
► Style of talking
► Manners
► Physical appearance P # 172
► Eye contact
Question No: 19 ( Marks: 1 ) - Please choose one
Which of the following is a part of informal communication?
► Memo
► Memo
► Letter
► Faxes
► Casual Communication among employees P # 5
Question No: 20 ( Marks: 1 ) - Please choose one
In a claim letter, the initial statement should contain:
► good news P # 92
► bad news
► mixed news
► ambiguous
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